Customer Care & Policy
What to Expect After Ordering
After placing your order, you’ll receive a confirmation email with your order details. If you don’t see it within a few minutes, we recommend checking your spam or promotions folder.
Because Weighted Hug is produced in small batches with care, orders are processed thoughtfully rather than rushed. Once your order ships, you’ll receive a second email with tracking information so you can follow its journey to you. Most orders ship within 1-2 business days.
If you have questions while you’re waiting — about timing, fit, or what to expect — our customer care team is here to help.
Customer Care
At Weighted Hug, we believe care doesn’t end at checkout. Our customer care team is here to support you every step of the way — whether you have a question before ordering, need guidance after your item arrives, or simply want to better understand the product. We aim to respond thoughtfully and promptly, and we approach every inquiry with care and respect.
If something doesn’t feel right, or you need help, you’re not alone. Reach out anytime — we’re here to help ensure your experience feels just as supportive as the product itself.
Privacy & Safety
Your privacy matters deeply to us. All personal and payment information is securely processed through our e-commerce platform and is never shared or sold. We use industry-standard security measures to protect your data, so you can shop with confidence and peace of mind. We collect only what’s necessary to fulfill your order and support you — nothing more.
Wholesale Inquiries
Thank you for your interest in carrying Weighted Hug — it truly means a lot. At this stage, our products are made in small batches and produced locally in Minnesota. We are focused on refining our processes, ensuring consistent quality, and building a strong foundation before expanding into wholesale partnerships.
That said, wholesaling is something we do plan to work toward. If you’d like to express interest or be considered for future opportunities, we welcome you to reach out. We’re grateful for your patience and enthusiasm as we continue to grow with intention.