Customer Care & Policy
What to Expect After Ordering
After placing your order, you’ll receive a confirmation email with your order details. If you don’t see it within a few minutes, we recommend checking your spam or promotions folder.
Because Weighted Hug is produced in small batches with care, orders are processed thoughtfully rather than rushed. Once your order ships, you’ll receive a second email with tracking information so you can follow its journey to you. Most orders ship within 1-2 business days.
If you have questions while you’re waiting, about timing, fit, or what to expect, our customer care team is here to help.
Customer Care
Weighted Hug is built with the body in mind, and we want the purchase experience to feel just as considered. If you have questions about fit, weight, materials, shipping, returns, or whether Weighted Hug is right for your needs, reach out before or after ordering.
Each message is answered directly. We’ll help you understand the product, your order, or the next step without making the process more complicated than it needs to be.
Wholesale Inquiries
Weighted Hug is available for select wholesale, institutional, and community-based orders.
Because each vest is built in small batches in Minnesota, larger orders require significant advance planning. If you’re interested in carrying Weighted Hug or ordering for a clinic, school, studio, retreat space, or organization, please reach out 4–5 months ahead of your ideal delivery date so we can plan production, materials, and timing with care.
Wholesale timelines depend on quantity, color availability, production capacity, and material sourcing. We’ll talk through what you need, what’s possible, and whether the timing makes sense before confirming an order.
For wholesale inquiries, contact hello@weightedhug.com with your organization, estimated quantity, preferred timeline, and how you plan to use or offer Weighted Hug.
Privacy & Safety
Last updated: May 18, 2026
Weighted Hug collects only the information needed to run the store, fulfill orders, answer messages, and improve the website. This may include your name, email address, shipping and billing details, order history, messages you send us, and basic website data such as cookies or analytics information.
Payment information is processed through secure third-party payment providers. Weighted Hug does not receive or store your full payment card number.
We use your information to process orders, send order and shipping updates, respond to customer questions, prevent fraud, keep business records, and improve your experience with the site.
We do not sell your personal information. We may share limited information with service providers that help operate the store, including Wix, payment processors, shipping carriers, email tools, analytics services, and other tools needed to complete your order or support the website.
We keep order and customer records only as long as needed for business, tax, accounting, fraud prevention, legal, and customer-support purposes.
You can contact us at hello@weightedhug.com to ask about your personal information or request that we update or delete it, subject to any records we are required or allowed to keep.
Youth-size products are intended to be purchased by adults, parents, caregivers, schools, or organizations. Our website is not intended for children under 13 to use or submit information directly, and we do not knowingly collect personal information directly from children under 13.
We may update this policy as the store grows or our tools change. Any changes will be posted on this page.